Privacy Policy

We collect information you provide directly when creating an account, posting a job, or submitting a quote. This includes your name, email address, phone number, location, and any details you include in service requests or provider profiles.

We automatically collect certain technical information when you use our Platform, including your IP address, browser type, device information, pages visited, and interaction patterns.

For providers, we may collect additional information such as trade licence details, certifications, areas of service, and payment information for credit purchases.

We use your information to operate and improve the Platform, including matching customers with relevant providers, processing transactions, and personalising your experience.

We use your contact information to send service-related communications, such as quote notifications, job updates, and account alerts.

We may use aggregated, anonymised data for analytics, research, and to improve our services. This data cannot be used to identify individual users.

With your consent, we may send promotional communications about new features, services, or offers. You can opt out at any time.

We share your job details with providers who may be interested in quoting on your request. Your personal contact information is only shared once you accept a quote or choose to communicate with a provider.

We may share information with trusted third-party service providers who assist us in operating the Platform, such as payment processors, analytics services, and cloud hosting providers.

We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of FreeQuotes.ae, our users, or the public.

We do not sell your personal information to third parties for marketing purposes.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

These measures include encryption of data in transit and at rest, regular security assessments, access controls, and secure data storage practices.

While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of your data.

In compliance with UAE data protection regulations, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, we maintain robust data protection practices and procedures.

Under UAE data protection law, you have the right to access, correct, or delete your personal data held by us. You can exercise these rights through your account settings or by contacting us.

You have the right to request a copy of the personal data we hold about you in a structured, commonly used format.

You have the right to withdraw consent for data processing where consent is the legal basis. This will not affect the lawfulness of processing carried out before withdrawal.

You have the right to object to processing of your personal data for direct marketing purposes.

To exercise any of these rights, please contact us at support@freequotes.ae. We will respond to your request within 30 days.

We use cookies and similar tracking technologies to enhance your experience on our Platform. Cookies are small data files stored on your device.

Essential cookies are required for the Platform to function properly, including session management and security features.

Analytics cookies help us understand how users interact with the Platform so we can improve our services. These cookies collect anonymous usage data.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality.

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites.

We use third-party services for payment processing, analytics, and communication. These services have their own privacy policies governing how they handle your data.

We require all third-party processors to handle your data in accordance with applicable data protection laws and our contractual requirements.

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

If you believe a child has provided us with personal data, please contact us at support@freequotes.ae.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify registered users of material changes via email or through the Platform at least 14 days before the changes take effect.

Your continued use of the Platform after the effective date of any changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection team:

Email: support@freequotes.ae

Phone: +971 55 913 2962

Address: Dubai, United Arab Emirates

Legal Entity: Free Quotes Portal L.L.C

For complaints regarding data handling, you may also contact the UAE Data Office as the supervisory authority for data protection matters.

This Privacy Policy is intended to operate in accordance with applicable laws of the United Arab Emirates concerning privacy and personal data protection, including Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data, as amended or replaced from time to time, together with other applicable UAE laws and regulations.

For the purposes of this Privacy Policy, "Applicable UAE Law" means applicable federal laws and regulations of the United Arab Emirates and, where applicable, laws, regulations and requirements in force in the Emirate of Dubai.

Nothing in this Privacy Policy is intended to limit any mandatory privacy or data-protection rights that cannot lawfully be limited under Applicable UAE Law.

Depending on how you use FreeQuotes, we may collect different types of personal information.

This may include:

FreeQuotes is a marketplace designed to connect Customers with independent service Providers. Sharing certain Customer information with Providers is therefore a fundamental part of the FreeQuotes service.

When a Customer posts a job or submits a service request through FreeQuotes, information relating to that request may be made available to Providers who may be able to perform the requested service.

Depending on the functionality of the Platform and the stage at which a Provider accesses a lead, information shared may include:

• Customer’s name
• Customer’s mobile/telephone number
• Customer’s email address
• Service location or area
• Job/service description
• Photographs
• Documents or information uploaded with the request
• Preferred service date or time
• Information necessary to prepare a quotation
• Other information the Customer has included in the service request

By posting a job or submitting a service request through FreeQuotes, the Customer understands and acknowledges that their contact details, including their name, telephone number and email address, may be shared with relevant Providers for the purpose of responding to the request, contacting the Customer, providing quotations and potentially providing the requested service.

FreeQuotes may make a Customer’s service request available to more than one Provider.

This means that multiple Providers may potentially receive or obtain access to information associated with the Customer’s job request.

Customers may therefore be contacted by multiple Providers by:

• Telephone
• WhatsApp
• SMS
• Email
• FreeQuotes messaging
• Another communication method permitted by the Customer and Applicable UAE Law

The purpose of this sharing is to allow Providers to respond to the Customer’s service request and compete for the opportunity to provide the requested service. Providers must not use Customer information obtained from FreeQuotes for unrelated purposes.

FreeQuotes may also share or display Provider information to Customers.

This may include:

• Provider business name
• Contact person’s name
• Telephone number
• Email address
• Company profile
• Business description
• Logo
• Photographs of previous work
• Service areas
• Categories offered
• Trade licence information
• Certificates
• Insurance information where applicable
• Ratings
• Reviews
• Other information included on the Provider’s FreeQuotes profile

By registering as a Provider, the Provider understands and acknowledges that information supplied for its public or Customer-facing profile may be displayed to Customers and other users as necessary to operate the FreeQuotes marketplace.

FreeQuotes may process personal information for purposes including:

• Creating and managing accounts
• Allowing Customers to post jobs
• Matching Customers with Providers
• Distributing leads
• Allowing Providers to access leads
• Allowing Providers to contact Customers
• Allowing Customers to contact Providers
• Facilitating quotations
• Operating the FreeQuotes credit system
• Processing Provider credit purchases
• Managing payments made to FreeQuotes
• Providing Customer support
• Communicating about accounts and service requests
• Sending important Platform notifications
• Preventing fraud and misuse
• Maintaining Platform security
• Verifying Provider information
• Investigating complaints
• Enforcing our Terms & Conditions
• Complying with Applicable UAE Law
• Complying with lawful requests from UAE authorities
• Analysing Platform usage
• Improving FreeQuotes
• Developing new features
• Maintaining records
• Resolving technical problems
• Protecting FreeQuotes, its users and third parties

FreeQuotes will process personal information where permitted under Applicable UAE Law.

Depending on the circumstances, processing may be necessary:

• With the user’s consent
• To provide the FreeQuotes service requested by the user
• To perform contractual obligations
• To take steps requested by a user before entering into a transaction
• To comply with legal obligations
• To establish, exercise or defend legal claims
• To protect legitimate interests where permitted under Applicable UAE Law
• Under another lawful basis recognised by Applicable UAE Law

Where processing is based on consent, users may have the right to withdraw that consent in accordance with Applicable UAE Law. Withdrawal of consent does not necessarily affect processing that was lawfully carried out before the withdrawal.

Certain information may be necessary for FreeQuotes to provide its core marketplace functionality. For example, if a Customer does not permit information necessary for Providers to contact them to be shared with Providers, FreeQuotes may be unable to provide the job-matching service.

Providers receiving Customer information through FreeQuotes must use that information responsibly and lawfully.

Customer information obtained through FreeQuotes should only be used for legitimate purposes relating to the relevant Customer’s service request.

Providers must not use Customer information obtained through FreeQuotes for:

• Unrelated marketing
• Selling personal information
• Unauthorised data sharing
• Spam
• Harassment
• Fraudulent activity
• Creating unrelated marketing databases
• Any purpose prohibited under Applicable UAE Law

Once a Provider receives Customer information, that Provider may independently have obligations under Applicable UAE Law regarding how it stores, processes, uses and protects that information.

FreeQuotes may suspend or terminate Providers that misuse Customer information.

FreeQuotes may use trusted third-party service providers to operate the Platform.

These may include providers of:

• Cloud hosting
• Website hosting
• Databases
• Payment processing
• Email delivery
• SMS services
• Communications
• Analytics
• Cybersecurity
• Fraud prevention
• Customer support
• Mapping and location services
• Authentication
• Application infrastructure
• Other technology services

These organisations may process personal information where reasonably necessary to provide services to FreeQuotes. Where required, FreeQuotes will take appropriate steps regarding third parties that process personal data on its behalf in accordance with Applicable UAE Law.

Providers may purchase FreeQuotes credits or other products through the Platform.

Payments may be processed by third-party payment processors or mobile application platforms.

Depending on the payment method used, payment information may be processed by organisations such as payment gateways, banks, Apple or Google.

FreeQuotes may receive transaction information including:

• Amount paid
• Date and time
• Transaction status
• Purchased package
• Payment reference
• Limited payment-method information

FreeQuotes does not necessarily receive or store complete payment-card details when those details are processed directly by an authorised third-party payment processor.

Where permitted under Applicable UAE Law, FreeQuotes may communicate with users regarding:

• FreeQuotes services
• New features
• Promotions
• Special offers
• Relevant Provider opportunities
• Platform updates
• Other FreeQuotes-related information

Where consent is required for marketing communications, FreeQuotes will obtain the required consent. Users may unsubscribe or opt out of eligible marketing communications using the method provided in the relevant communication or through available account settings. Operational communications necessary for an account or service may still be sent even where a user opts out of promotional marketing.

Where permitted under Applicable UAE Law, FreeQuotes and Providers may contact Customers regarding service requests using the contact information supplied by the Customer.

This may include telephone calls, WhatsApp messages, SMS messages or email communications relating to the requested service.

Submitting a service request does not give Providers unlimited permission to use Customer information for unrelated advertising or marketing.

Providers remain responsible for ensuring that their communications comply with Applicable UAE Law, including any applicable UAE rules relating to telemarketing and electronic communications.

FreeQuotes may use cookies, software development kits, pixels and similar technologies to:

• Keep users logged in
• Remember preferences
• Maintain Platform functionality
• Understand how the Platform is used
• Measure performance
• Improve user experience
• Detect fraud
• Maintain security
• Perform analytics

Where required under Applicable UAE Law, users will be provided with appropriate information or choices regarding non-essential cookies or similar technologies.

When users access FreeQuotes, we may automatically collect technical information such as:

• IP address
• Device type
• Operating system
• Browser type
• Application version
• Device identifiers
• Login activity
• Date and time of access
• Pages or features used
• Crash information
• Security information
• General location information derived from technical data

This information may be used to operate, secure, analyse and improve the Platform.

FreeQuotes may collect location information where necessary to match Customers with Providers operating in the relevant area.

Customers may also manually provide an address, community, area, emirate or other location information when posting a job.

Where precise device location is requested, FreeQuotes will request any permission required by the relevant device operating system or Applicable UAE Law.

Customers may upload photographs, videos or documents relating to a requested job.

Customers should avoid uploading unnecessary personal, confidential or sensitive information.

Information uploaded to a service request may be made available to relevant Providers where necessary for them to understand or quote for the requested work.

Providers may upload business documents including trade licences, certificates, insurance documents and photographs of previous work.

FreeQuotes may use these documents to operate Provider profiles, conduct verification processes or administer the Platform.

FreeQuotes will seek to collect and process personal information that is reasonably necessary for the purposes for which it is collected.

Users should avoid providing personal information that is unnecessary for the requested FreeQuotes service.

Users are responsible for providing accurate information.

Users should update their information when it changes.

FreeQuotes may take reasonable measures to correct or remove inaccurate information where appropriate and required under Applicable UAE Law.

FreeQuotes will implement reasonable and appropriate technical and organisational measures designed to protect personal information against:

• Unauthorised access
• Unlawful processing
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction
• Cybersecurity threats

However, no internet service, application or electronic storage system can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their passwords and account credentials.

If FreeQuotes becomes aware of a personal-data breach, FreeQuotes will assess and respond to the incident in accordance with Applicable UAE Law.

Where required under Applicable UAE Law, FreeQuotes will make the necessary notifications to the relevant authority and/or affected individuals.

FreeQuotes will retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing the Platform
• Maintaining user accounts
• Maintaining transaction records
• Preventing fraud
• Resolving disputes
• Enforcing agreements
• Maintaining security
• Complying with legal obligations
• Establishing or defending legal claims

Information will not be retained indefinitely where there is no lawful or legitimate reason for continued retention.

Where appropriate, information may be deleted, anonymised or otherwise handled in accordance with Applicable UAE Law after the relevant retention period.

Some technology providers used by FreeQuotes may operate infrastructure or process information outside the United Arab Emirates.

Where personal information is transferred outside the UAE, FreeQuotes will take measures required under Applicable UAE Law concerning cross-border transfers of personal data.

Subject to Applicable UAE Law and any applicable exceptions, users may have rights concerning their personal information.

These may include rights relating to:

• Obtaining information about processing
• Accessing personal information
• Requesting correction of inaccurate information
• Requesting deletion in circumstances permitted by law
• Restricting or stopping certain processing
• Withdrawing consent where processing relies on consent
• Data portability where applicable
• Objecting to certain automated processing where applicable

Requests may be submitted using the FreeQuotes contact details provided below.

FreeQuotes may need to verify the identity of the person making the request before acting on it.

Users may request deletion of their FreeQuotes account using available account functionality or by contacting FreeQuotes.

Account deletion does not necessarily require immediate deletion of every record.

FreeQuotes may retain information where necessary or permitted under Applicable UAE Law, including for:

• Legal compliance
• Accounting and transaction records
• Fraud prevention
• Dispute resolution
• Security
• Enforcement of agreements
• Legal claims

FreeQuotes is intended for individuals legally capable of using the Platform and entering into the relevant transactions.

FreeQuotes is not designed as a service directed specifically at children.

FreeQuotes will handle information relating to minors in accordance with Applicable UAE Law.

FreeQuotes may disclose personal information where required or permitted under Applicable UAE Law, including where necessary to respond to a lawful request, court order or requirement from:

• UAE courts
• Police
• Government authorities
• Regulators
• Law-enforcement agencies
• Other competent UAE authorities

FreeQuotes may also disclose information where legally permitted and reasonably necessary to protect the rights, property, security or safety of FreeQuotes, its users or others.

If FreeQuotes or the business operating FreeQuotes is involved in a merger, acquisition, restructuring, financing, sale of business or assets, or similar corporate transaction, personal information may form part of that transaction where permitted under Applicable UAE Law.

Appropriate safeguards will be applied where required.

FreeQuotes may process account, transaction, device and usage information to:

• Identify suspicious activity
• Prevent fraud
• Prevent fake jobs
• Detect fraudulent Providers
• Prevent payment abuse
• Protect Customer information
• Enforce FreeQuotes Terms & Conditions
• Protect Platform security

Where appropriate, information concerning suspected unlawful activity may be provided to competent UAE authorities.

FreeQuotes may contain links to third-party websites, applications or services.

FreeQuotes is not responsible for the privacy practices of independent third parties.

Users should review the privacy policies of third-party services before providing them with personal information.

Customers should only provide information reasonably necessary to obtain the requested service.

Providers receiving Customer information through FreeQuotes are responsible for handling that information appropriately and in accordance with Applicable UAE Law.

FreeQuotes reserves the right to restrict or terminate a Provider’s access where FreeQuotes reasonably believes Customer information has been misused.

FreeQuotes may update this Privacy Policy from time to time to reflect:

• Changes to FreeQuotes
• New features
• Changes to how information is processed
• Changes in technology
• Changes in Applicable UAE Law

The updated Privacy Policy will be published on FreeQuotes with an updated effective date. Where required under Applicable UAE Law, FreeQuotes will provide additional notice or obtain consent for material changes.

This Privacy Policy shall be governed by Applicable UAE Law, including applicable federal laws of the United Arab Emirates and, where relevant, laws and regulations applicable in the Emirate of Dubai.

Nothing in this Privacy Policy excludes or restricts mandatory data-protection or privacy rights provided under Applicable UAE Law.

Questions, complaints or requests concerning this Privacy Policy or personal information held by FreeQuotes may be submitted using the contact information displayed on FreeQuotes.ae.

Users may contact FreeQuotes regarding:

• Access to personal information
• Correction
• Deletion
• Consent withdrawal
• Privacy complaints
• Data-sharing questions
• Other privacy-related matters

FreeQuotes will handle eligible requests in accordance with Applicable UAE Law.

By posting a job or submitting a service request through FreeQuotes, the Customer understands that FreeQuotes is a marketplace designed to connect the Customer with independent Providers.

The Customer understands and acknowledges that information associated with the service request, including the Customer’s NAME, TELEPHONE NUMBER, EMAIL ADDRESS, SERVICE LOCATION, JOB DETAILS, PHOTOGRAPHS and other information supplied with the request, may be shared with or made available to relevant Providers so that those Providers can contact the Customer, provide quotations and compete for the requested work.

A Customer’s request may be made available to more than one Provider.

Where consent is required under Applicable UAE Law, the Customer will be asked to provide the necessary consent before the relevant processing or sharing takes place.

By registering as a Provider with FreeQuotes, the Provider understands that information relating to its business and Provider profile may be displayed or shared with Customers using FreeQuotes.

This may include the Provider’s: BUSINESS NAME, CONTACT DETAILS, COMPANY INFORMATION, TRADE LICENCE INFORMATION, SERVICE CATEGORIES, SERVICE AREAS, LOGO, WORK PHOTOGRAPHS, RATINGS, REVIEWS and other information intended for the Provider’s Customer-facing profile.

Providers also acknowledge that Customer personal information obtained through FreeQuotes must only be used for legitimate purposes relating to the relevant Customer’s service request and must be handled in accordance with Applicable UAE Law.

By creating an account or using FreeQuotes, you acknowledge that you have been provided with this Privacy Policy and understand how FreeQuotes processes personal information as described above.

Where FreeQuotes relies on consent as the lawful basis for a particular processing activity, FreeQuotes will obtain that consent in accordance with Applicable UAE Law.

Nothing in this Privacy Policy authorises FreeQuotes or a Provider to use personal information in a manner prohibited under the laws of the United Arab Emirates.